Terms and Conditions

Terms and Conditions of use



All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

This Agreement contains the terms and conditions that apply to the Customer's purchase of hardware, software and/or other products (Item or Items) from BIBA LLC By accepting delivery and/or installation of the Item(s) described on the invoice, Customer agrees to be bound by and accepts these terms and conditions. THESE TERMS AND CONDITIONS APPLY (i) UNLESS THE CUSTOMER HAS SIGNED A SEPARATE FORMAL PURCHASE AGREEMENT WITH BIBA LLC, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (ii) UNLESS OTHER BIBA LLC STANDARD TERMS APPLY TO THE TRANSACTION. These terms and conditions are subject to change without prior written notice at any time, in BIBA LLC's sole discretion. 

1) Other Documents 
These terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to place an order for Item(s) which is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both Customer and BIBA LLC. 

2) Payment Terms 
Terms of payment are within BIBA LLC's sole discretion, and unless otherwise agreed to by BIBA LLC, payment must be received prior to BIBA LLC's acceptance of an order. Payment for the Item(s) will be made by credit card, wire transfer, or some other prearranged payment method unless credit terms have been agreed to by BIBA LLC. Invoices are due and payable within the time period noted by BIBA LLC, measured from the date of the invoice. BIBA LLC may invoice parts of an order separately. Orders are not binding upon BIBA LLC until accepted by BIBA LLC. Any quotations given by BIBA LLC will be valid for the period stated on the quotation. Customer agrees to pay interest on all past-due sums at the highest rate allowed by law. 

3) Order Cancellation 
Order cancellation must be emailed to info@biballc.com with CANCEL ORDER in subject line within 24 hours of the placement of the order. Cancellations placed after 24 hours or order has shipped will result in a 15% restocking fee. Order cannot be cancelled after 7days and there will be no refund what so ever.

4) Shipping Charges & Taxes 
Prices do not include charges for shipping and handling, and applicable taxes and separate charges for the aforementioned will be shown on the invoice. BIBA LLC is obligated to withhold sales tax for delivery within Virginia. Unless Customer provides BIBA LLC with a valid tax exemption certificate applicable to the hardware/software ship-to location prior to BIBA LLC's order confirmation, Customer is responsible for sales and all other taxes associated with the order. 

All orders shipped outside the United States are subject to the following (if applicable to the location and Item(s) shipped): customs fees, brokerage fees, insurance, duty, tariff, and any other fees that are applicable and charged by their country. The Customer is responsible for these fees even if they refuse or return the Item(s). 

5) Title & Risk of Loss 
Title to products passes from BIBA LLC to Customer on shipment from BIBA LLC's facility. Loss or damage that occurs during shipping by a carrier selected by BIBA LLC is BIBA LLC's responsibility. If a damaged Item is received, please contact BIBA LLC within 15 days of receipt of your order by e-mailing info@biballc.com or calling 1-571-249-2422. You must retain the original packing materials. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer's responsibility. Title to software will remain with the applicable licensor(s). 

6) Return Policies 
BIBA LLC Item(s) purchased directly from BIBA LLC by an end-user Customer may be returned by Customer within 7 days of the date on the invoice or receipt. Items cannot be returned and payments cannot be refunded after 7 days. Hardware must be received IN ORIGINAL PACKAGING, and a 15% restocking fee will apply. Customer will be responsible for paying shipping and necessary insurance fees when returning to BIBA LLC. Open Box/Clearance items are non-returnable and non-refundable. In the case of software that has been installed by an BIBA LLC engineer, a request for uninstallation must be emailed to info@biballc.com within 30 days of the date of invoice, and a 30% service fee will apply. 

7) Warranties 
BIBA LLC hardware comes with a 7-day limited warranty. Warranties do not cover physical damage. The limited warranties applicable to Items purchased from BIBA LLC are included in the documentation along with the Item. BIBA LLC makes no express warranties except those stated in this section and in BIBA LLC's applicable warranty statement in effect on the date of the invoice. Any such warranties will be effective, and BIBA LLC will be obligated to honor any such warranties, only upon BIBA LLC's receipt of payment in full for the item to be warranted. BIBA LLC disclaims all other warranties, express or implied, including without limitation, implied warranties of merchantability and fitness for a particular purpose. BIBA LLC's responsibility for warranty claims is limited to repair and replacement as set forth in BIBA LLC's applicable warranty statement in effect on the date of the invoice. BIBA LLC reserves the right to modify its warranty at any time, at its sole discretion. Manufacturer warranty is covered by the manufacturer under manufacturers warranty documents. Any manufacturer warranty inquiries must be directed to the manufacturer.

All software is provided subject to the license agreement that is part of the package. Customer agrees that it will be bound by the license agreement once the software is installed. BIBA LLC does not warrant any software under this Agreement. Warranties, if any, for the software are contained in the end-user license agreement that governs its purchase and use. 

8) License to Software 
If the Item being ordered is software/applications or digital content, BIBA LLC grants the Customer a license for such Item on a non-transferable, non-exclusive basis to use the object code version of such Software/Applications or Digital Content. For details, refer to the end-user license agreement that governs its purchase and use. 

9) Software Technical Support 
All Software purchases include 30 days of free technical support starting at the time of purchase. Support is available Monday - Friday from 8:30 a.m. through 12:30 p.m. via phone at +1-571-249-2422 or via email at info@biballc.com. 

10) Limitation of Liability 
BIBA LLC does not accept liability beyond the remedies set forth herein, including any liability for Item(s) not being available for use or for lost or corrupted data or software. BIBA LLC will not be liable for lost profits, loss of business or other consequential, special, indirect or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. 


10 a.)Indemnification

You agree to indemnify, defend, and hold harmless BIBA LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


10 b.)Third-Party Links

In an attempt to provide increased value to our visitors, BIBA LLC may link to sites operated by third parties. However, even if the third party is affiliated with BIBA LLC, BIBA LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of BIBA LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, BIBA LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


11) Typographical Errors

In the event that a BIBA LLC product is mistakenly listed at an incorrect price, BIBA LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. BIBA LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, BIBA LLC shall issue a credit to your credit card account in the amount of the incorrect price.


12) Headings 
The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom. 

13) Compliance by End User 

It is expressly acknowledged that the end-user (Customer) of the HylaFAX software is solely responsible for compliance with any international, federal, state or local law, statute, regulation, ordinance or rule (Regulations) governing or concerning the transmission of facsimiles, electronic transmissions, telephone calls or voice messages. End-user (Customer) shall indemnify BIBA LLC for any costs, claims, and damages that BIBA LLC incurs as a result of the failure of end-users (Customer) to comply with any Regulations described in this paragraph. 

14) Force Majeure 
BIBA LLC shall not be liable for loss or damage caused by any delay or failure to perform its obligations under these Terms & Conditions of Sale caused by failure of any machine, system of authorization, data processing or communications system, transmission link, strikes, lockouts, riots, war, fire, acts of God, accidents, material or transportation shortages, governmental restrictions or injunctions, or denial of import or export licenses, or compliance with any law, regulation or order, or due to any other circumstances or causes that have the effect of frustrating performance of these Terms & Conditions of Sale, or any other cause beyond the control of BIBA LLC. 

15) Invalidity of Provisions 
If any provision or provisions of this Agreement shall be held to be invalid, illegal or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby. 

16) Waiver 
BIBA LLC's failure to insist on performance of any term or condition contained in this Agreement, or failure to exercise any of BIBA LLC's rights hereunder, shall not constitute a waiver of any of BIBA LLC's rights or remedies under this Agreement. 

17) Governing Law 
the Agreement shall be exclusively governed by and construed in accordance with the laws of the Commonwealth of Virginia, U.S.A.